Our Services
Provisioning:
- New Installations
- Platform Upgrade, including to VMware
- Base Load upgrade
- CUE upgrade
Implementation Services:
- ACD Additions
- Avaya 3rd Party Interface/Connectors
- Data Migration
- Dial Plan Changes
- Dictionary Additions and Changes
- DNS and NTP Services that impact the CMS
- DSA Changes
- Flatten, Consolidate, and Extend
- HA Historical Data Synchronization
- IP Address Change for CMS
- IP Address Change for Data Feed Redirect
- Link Administration
- Network Backups
- Network Printer Administration
- OVA Deployment & Support
- Pseudo ACD Creation and Loading
- Route Table Entry with NIC Administration
Reports:
- Custom Report Creation
- Screen Painter
- Designer
- Web Client
- Standard Reports Review
- Timetable creation or modification
Training:
- Avaya Desktop Client
- CMS Supervisor
- CMS Administration
- Avaya Web Client
- CMS Supervisor
- CMS Administration
About us
Banin offers implementation and technical services for Avaya Call Management System. Our capabilities and expertise have been developed through years of experience. Offering global reach with US based resources, Banin’s capabilities are focused on the issues and needs most important to our clients.
Our Mission
At Banin every component matters. We are just one piece in a grand puzzle where each fragment contributes to a greater picture. This is the essence of who we are. At Banin, we see ourselves as a unique piece in a larger puzzle, dedicated to fitting perfectly into your needs and helping to streamline your business.
Awards/Certifications
Banin Communications, has been designated an CMS Implementation Professional by Avaya. Banin achieved this with ASTA certifications, AST-9090.
Reach out
Have any questions? Please don’t be afraid to reach out to us. We are always open to talk about your business and how we can help you.
Observed Holidays — 2025 (Offices Will Be Closed)
Jan 6th 2025
Jan 20th 2025
Feb 17th 2025
April 18th 2025
May 26th 2025
May 29th 2025
Jun 27th 2025
July 4th 2025
Sep 1st 2025
Oct 13th 2025
Nov 11th 2025
Nov 27th and 28th
Dec 25th 2025 thru Jan 2nd 2026
Epiphany of our Lord
Martin Luther King
Presidents day
Good Friday
Memorial Day
Ascension of our Lord
Most Sacred Heart of Jesus
Independence day
Labor Day
Columbus Day/ Indigenous Peoples
Veterans Day (Tuesday)
Thanksgiving
Christmas and New Years